Frequently Asked Questions
Below is a list of frequently asked questions about ordering
Jhpiego publications online.
Q: Are "cookies" used for the online ordering form?
A: Yes. Jhpiego's online ordering form
uses "cookies" to track your visit. A cookie is a small amount of
data that is transferred to your browser by a web server and can only be
read by the server that gave it to you. It functions as an identification
card, recording any data such as shipping information.
Cookies must be enabled to process an online order. Most browsers
are initially set to accept cookies. To change the cookie settings, go to the Internet Options
or preferences in your browser.
Q: Is my privacy protected?
A: Yes. The information obtained about
you and your purchases will not be given, sold, or otherwise transferred to
third parties.
Q: What is the payment policy?
A: Jhpiego's online publication order
request will not require payment information. Once your request has been
received, a representative will contact you within 5 business days to verify the total cost
including shipping and handling fees as appropriate.
All orders must be prepaid in U.S. dollars and will be shipped
only after payment is received. Acceptable payment methods include checks and
money orders.
Q: Can orders be shipped internationally?
A: Yes. Jhpiego will ship publication orders
internationally. International shipping charges will apply and are
based on weight and final destination.
Q: Who do I contact if I have a question about my order?
A: For all questions regarding online
orders, please contact us.
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