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Supervising Healthcare Services: Improving the Performance of People
This learning package is designed as part of a strategy to improve the performance of health services supervision and the quality of services provided at healthcare delivery sites. Field-tested extensively in Kenya, the package was developed around the Performance Improvement (PI) approach, a step-by-step process for improving performance and quality of services. It focuses on the essential skills required of a supervisor, and is most appropriate for supervisors of medium to large facilities and district-level supervisors. Using these materials, the supervisor will learn how to work with staff and members of the community to set and communicate performance standards, to determine if standards are being met, to identify reasons why standards are not being met, and to design and implement ways to improve performance to meet those standards. The supervisor will also learn how to work with people effectively and monitor and evaluate performance at the facility. The learning package comprises a reference manual, notebook for trainers, and handbook for participants. (2004) Available in English.
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