|
Standards-Based Management and Recognition—A Field Guide: A Practical Approach for Improving the Performance and Quality of Health Services
The purpose of this field guide is to present a streamlined, step-by-step process, along with practical tools and other resources, for improving the performance and quality of health services using the Standards-Based Management and Recognition (SBM-R) approach. SBM-R involves the systematic use of performance standards as the basis for the organization and functioning of these services, and the rewarding of compliance with standards through recognition mechanisms.
This field guide is designed to answer questions such as: What types of standards are really useful to local providers and managers? How can they be implemented in a practical way? How can the improvement process be supported?
The guide is designed for managers and frontline providers of service delivery organizations in both the public and private sectors. It has also been developed for use by central, provincial/regional or district health managers who wish to improve the services for which they are directly responsible. Other potential users of this material include advocacy groups that represent the health interests of clients and communities, and organizations that provide technical assistance for performance and quality improvement. (2005) Available in English, French and Portuguese.
|
|
